Role of Emotional Intelligence in Quality Service Delivery in Mediation of 8 habits of Highly Effective People

Abstract

Emotional intelligence in mediation of 8 habits of highly effective people results in quality service delivery- This study was designed to examine the relationship between the said variables. While using the adapted questionnaire, data was collected through customers of MCB bank LTD, Bahawalpur Region in Pakistan with a sample size of 300 identified through Comery and Lee method. SPSS version 19 was used for data analysis. The empirical analysis revealed that emotional intelligence in light of 8 habits of highly effective people is a strong predictor of Quality Service delivery in case of MCB Bank LTD Bahawalpur Region.