Impact of Quality Management Practices on Job Satisfaction in the Mediation of Quality Certifications

Abstract

The main purpose of this study is to examine the impact of Quality Management Practices on Job Satisfaction in the Mediation of Quality Certifications in organizations of southern Punjab servicing sector. Quantitative approach will be employed in this study and through AMOS data analysis would be conducted. Through probability sampling technique Data would be gathered from the from various Quality Management certification organizations which must have ISO-9000, ISO-14000 or Six Sigma or any quality certification under Quality Management practices. Any Quality certified banks & hospitals of southern Punjab would be the respondent of this study. Hence the conclusion of this study is organization’s good will, standing mainly depend upon the performance of its employees. Thus to enjoy the long-term relationship with quality management certifications organization must touch it’s employees/workers and satisfaction level by shaping their behaviors and attitudes via profitable organizational practices and programs.